Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the Aceline Media website and services (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

“You” refers to any individual or entity accessing our website or using our Services. “We”, “us”, and “our” refer to Aceline Media.

2. Services Overview

Aceline Media provides AI-powered lead management and marketing services for trade businesses, including but not limited to:

• AI voice agent for inbound and outbound call handling, lead qualification, and appointment booking
• Automated SMS, email, and voice outreach
• Digital advertising campaign management (Meta Ads, Google Ads)
• CRM setup and automation via GoHighLevel
• Workflow automation and integration services

Services are provided on a subscription basis as outlined in your service agreement. Specific deliverables, pricing, and terms are defined in the individual service agreement between you and Aceline Media.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement to use our Services. By using our Services, you represent that you meet these requirements.

4. Client Responsibilities

As a client, you are responsible for:

• Providing accurate business information required for service delivery
• Maintaining access to connected accounts (Google Ads, Meta, GoHighLevel, Google Calendar, etc.)
• Responding to reasonable requests for information or approvals in a timely manner
• Ensuring your use of our Services complies with all applicable laws and regulations
• Maintaining the confidentiality of any account credentials

You acknowledge that the performance of advertising campaigns and lead generation depends on many factors outside our control, including market conditions, competition, and the quality of your service delivery.

5. AI Voice Agent Disclosure

Our Services include an AI voice agent that makes and receives calls on your behalf. By using this Service, you acknowledge and agree that:

• The agent is AI-powered and will be disclosed as such where required by law.
• You are responsible for ensuring your use of AI calling complies with applicable telecommunications laws and regulations in your jurisdiction, including consent requirements.
• Calls may be recorded and transcribed for quality assurance and service delivery.
• We make reasonable efforts to ensure the agent performs accurately, but we do not guarantee specific outcomes from AI interactions.
• You will not use the AI voice agent for any unlawful, deceptive, or abusive purpose.

6. Fees and Payment

Fees for our Services are outlined in your individual service agreement. Unless otherwise agreed, fees are billed monthly in advance. Late payments may result in suspension of Services. All fees are quoted in Australian Dollars (AUD) unless otherwise stated. We reserve the right to adjust pricing with 30 days' written notice.

7. Term and Termination

Our services operate on a month-to-month basis unless otherwise specified in your service agreement. There are no lock-in contracts unless explicitly agreed.

Either party may terminate the service agreement with 30 days' written notice. We may suspend or terminate Services immediately if you breach these Terms, fail to pay fees after reasonable notice, or use our Services for unlawful purposes.

Upon termination, we will provide reasonable assistance in transitioning your data and accounts, subject to any outstanding fees being settled.

8. Intellectual Property

All content, tools, systems, workflows, and materials developed by Aceline Media remain the intellectual property of Aceline Media unless explicitly transferred in writing.

You retain ownership of your business data, client lists, and any materials you provide to us. We are granted a limited licence to use your materials solely for the purpose of delivering the agreed Services.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability for any claim arising from or related to these Terms or our Services is limited to the total fees paid by you in the three months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
• We do not guarantee specific results from advertising campaigns, AI interactions, or lead generation activities.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

10. Indemnification

You agree to indemnify and hold harmless Aceline Media, its owners, employees, and agents from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your breach of these Terms, your use of our Services, any violation of applicable laws, or any dispute between you and a third party related to Services we provide.

11. Disclaimers

Our Services are provided “as is” and “as available.” While we strive for excellence in service delivery:

• We do not warrant that our Services will be uninterrupted, error-free, or achieve specific results.
• AI-generated interactions are provided on a best-efforts basis and may occasionally contain inaccuracies.
• Third-party platforms (GoHighLevel, Meta, Google, Twilio, etc.) are subject to their own terms and availability, which are outside our control.

12. Privacy

Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

13. Dispute Resolution

Any dispute arising from these Terms will first be addressed through good-faith negotiation between the parties. If a dispute cannot be resolved informally within 30 days, either party may pursue mediation before initiating legal proceedings. These Terms are governed by the laws of Queensland, Australia, and the parties submit to the jurisdiction of the courts of Queensland.

14. General Provisions

Entire Agreement: These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Aceline Media.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Modifications: We reserve the right to modify these Terms at any time. Material changes will be communicated with reasonable notice. Continued use of our Services after changes take effect constitutes acceptance of the modified Terms.

15. Contact

Questions about these Terms should be directed to:

Aceline Media
Email: tye@acelinemedia.com.au